Refund policy

RETURN AND REFUND POLICY

Last updated: September 16, 2026

At 10 Million, customer satisfaction and product safety are important to us. This policy applies to orders placed through https://10million.store.

RETURN ELIGIBILITY

Customers may request a return within 7 calendar days after receiving their order.

Because oral-care, cosmetic and personal-care products are hygiene-sensitive, a product is eligible for return only when:

  • It is unused and unopened.

  • Its original seal is intact.

  • It is in its original packaging.

  • Valid proof of purchase is available.

Opened, used or unsealed products cannot be returned for a change of mind or because personal results did not meet expectations.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an incorrect, damaged, leaking, expired or defective product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photographs of the product and packaging.

  • An unboxing video, where available.

  • A brief description of the issue.

After verification, we will offer an appropriate replacement or refund. Not having an unboxing video does not remove any rights available under applicable consumer law.

NON-RETURNABLE ITEMS

The following items cannot normally be returned:

  • Opened, used or unsealed oral-care and personal-care products.

  • Products damaged through misuse or improper storage.

  • Products used without following the provided instructions.

  • Items returned without their original packaging.

  • Promotional gifts and complimentary samples.

  • Clearance or final-sale items, except when defective, damaged or incorrectly supplied.

HOW TO REQUEST A RETURN

Contact us at 0324 7934370 or email 10milliona2z@gmail.com before sending a product back. Returns sent without prior approval may not be accepted.

Approved returns must be sent to:

10 Million
Street 13-C, Makkah Colony
Gulberg III, Lahore, Pakistan

SHIPPING COSTS

If we supplied an incorrect, damaged or defective product, 10 Million will cover the approved return or replacement delivery cost.

For an eligible change-of-mind return, the customer will be responsible for return shipping costs. Original delivery charges are non-refundable unless required by applicable law.

REFUNDS

After receiving and inspecting the returned product, we will inform you whether the refund has been approved.

Approved refunds are normally processed within 7–10 business days. Prepaid orders will be refunded through the original or another mutually agreed payment method.

Cash-on-delivery payments may be refunded through bank transfer or a mutually agreed mobile-wallet service.

ORDER CANCELLATIONS

Orders may be cancelled before dispatch by contacting us immediately. Once an order has been dispatched, cancellation cannot be guaranteed.

PRODUCT RESULTS

Results from cosmetic and oral-care products can vary between individuals. We do not guarantee permanent whitening, medical results or any specific outcome.

This does not affect your rights if a product is defective, unsafe, incorrectly supplied or materially different from its description.

STATUTORY RIGHTS

Nothing in this policy limits any non-excludable rights or remedies available under applicable consumer-protection laws of Pakistan.

CONTACT US

Phone: 0324 7934370
Email: 10milliona2z@gmail.com
Website: https://10million.store