Privacy policy

SHIPPING POLICY

Last updated: September 16, 2026

DELIVERY AREA

10 Million currently delivers within Pakistan to locations supported by our courier partners.

ORDER PROCESSING

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

CASH-ON-DELIVERY CONFIRMATION

Cash-on-delivery orders may be confirmed through a telephone call or SMS.

Orders that cannot be verified may be placed on hold or cancelled.

ESTIMATED DELIVERY TIME

Estimated delivery times after dispatch are:

  • Major cities: 3–5 business days.

  • Remote areas: 5–7 business days.

  • Peak seasons or exceptional conditions: up to 7–10 business days.

These periods are estimates and not guaranteed delivery dates.

DELIVERY CHARGES

Delivery charges, if applicable, will be displayed at checkout or communicated before order dispatch.

ORDER TRACKING

When tracking information is available, it may be shared with the customer through email or SMS after dispatch.

CUSTOMER RESPONSIBILITIES

Customers must provide:

  • A complete delivery address.

  • A nearby landmark where necessary.

  • An active telephone number.

  • The correct city and postal information.

10 Million will not be responsible for delays caused by incorrect or incomplete information provided by the customer.

FAILED DELIVERY

Our courier partner may attempt delivery more than once.

If delivery fails because the customer is unavailable, refuses the parcel or provides incorrect information, additional delivery charges may apply if the customer requests re-dispatch.

DAMAGED OR INCORRECT PARCELS

If your parcel arrives damaged or contains an incorrect product, contact us as soon as possible, preferably within 48 hours.

Keep the product, shipping label and original packaging until the matter has been resolved. Please provide clear photographs and an unboxing video where available.

DELAYS OUTSIDE OUR CONTROL

Delivery delays may occur because of weather, road closures, security restrictions, public holidays, courier disruptions or other circumstances outside our reasonable control.

We will assist with courier tracking and follow-up where reasonably possible.

CONTACT INFORMATION

Phone: 0324 7934370
Email: 10milliona2z@gmail.com
Website: https://10million.store

RETURN ADDRESS

10 Million
Street 13-C, Makkah Colony
Gulberg III, Lahore, Pakistan